Prompt Service and Rapid Repairs: The Knightly Electrical Services Difference

Ryan, happy that we were able to help another customer so quickly.

Electrical problems can turn your life upside down. Some issues can make it impossible to use the appliances you need, while others can present safety hazards that leave your home and family at risk. That’s why it can be especially frustrating when you have to wait days, weeks, or longer for an electrician to show up and provide the services you need.

Bu you don’t have to worry about that with Knightly Electrical Services. We understand how disruptive electrical issues can be, and we always strive to provide the kind of prompt service you deserve.

In fact, we were able to provide same-day service for an Alpharetta-area client experiencing electrical problems a few weeks ago.

Organization + Communication = Prompt Service for Our Clients

Technically speaking, this is "not good."

Before getting into the details of this recent job, we wanted to take a moment to explain a bit about how we’re able to provide such prompt and reliable service. It comes down to two things: organization and communication.

We utilize a sophisticated customer relationship managing software package that helps keep us organized and communicate with our clients. From the moment you request our services until we’ve tightened the last screw and completed the work, we track everything — you won’t find us using scraps of paper and handwritten notes to remember our clients or their needs.

This system allows us to focus on the task at hand and ensures we use our time efficiently. It also means you don’t have to worry that your appointment will “fall through the cracks,” or that you’ll be left in the dark, twiddling your thumbs while wondering when and if we’ll show up.

On the contrary, we maintain a complete record of all your needs and begin communicating with you immediately, so that you know when we will arrive. We even send you an itemized estimate via this system, which makes it easy to see the costs you’ll face.

The Knightly Electrical Services Process in Action: Meter Problems in Alpharetta

We often use thermal imaging when analyzing problems, like the ones Alex was experiencing.

We received a service request from a customer named Alex on a Thursday morning in March. Alex was having issues with his electric meter and needed some assistance.

So, he submitted a service request at 11:52.

By 11:53, we had already generated a customer file. By 11:54, we’d reached out to Alex to let him know that a knight was assigned to the job. By 3:01, Ryan was enroute to Alex’s home.

Once onsite, the job was pretty straightforward. The electric company had already installed a smart meter on Alex’s home, but it wasn’t working properly and the lights inside were flickering. We examined his electric system and explained that we should replace the meter and drive a second ground rod (this simply helps keep his home safe and make it compliant with current electrical codes).

We presented him with an estimate a few minutes later and got to work once he’d accepted it. We finished the work quickly enough and hit the road, ready to save the day for our next client.

Get the Quick Electrical Repairs You Need!

Click on the image to see Alex's full review.

As you can see, we were able to get Alex’s electrical issues resolved pretty quickly, and he was pleased with the work.

Thanks to our organization and process, we’re able to do the same thing for most of our customers. Contact Knightly Electrical Services now and let us make the repairs you need quickly and while keeping you informed every step of the way!